Selling Lesson in Real Life

So I finally attended a Monday night meeting. Here is where all the top secret things come out for our training. It is really interesting how this "seller's" world work. I feel fortunate that this company practices good customer service. Today, I've experienced bad customer service which compelled me to pull my order. When people act unprofessional, I get really angry and frustrated. And of course, it is the total opposite when people are really nice and helpful. It makes me want to be really nice and helpful back. So we ordered this camera online and the price was right. The only problem was that it didn't arrive when it was supposed to and I think we were set up in a bate and switch plan. I called for the tracking number, and they wouldn't give it to me. I called to get a copy of the invoice, and it was just a typed up email...very unprofessional. The people handling our order sometimes acted very rude. Finally, I said, "Cancel my order." I had to talk to the credit card company in order to straighten things out, and just in time. So that taught me the importance in treating people right, how I like to be treated. So just to remind myself:

1) always check better business bureau no matter how good the reviews/price may be

2) always ask for a name and write down everything that's being said

3) don't be a lame duck and take it. Fight for what is right.

4) be kind and curteous and professional